Amazon
KINDLE Just about two weeks after my one year warranty expired my Kindle died. They stubbornly refused to help me. Apple has, however, replaced broken items for me with recently expired warranties with gra

This company cares nothing about their reputation. They've become an arrogant monopoly. When I explained to the on-line chat representative from India that I am a cancer patient who depends upon bringing my Kindle to doctor's appointments and that my warranty expired only weeks ago, she was a stone wall. When I chose to receive a phone call it was even worse Natalie G was her name. I explained that I would share with other consumers and recommend to all that they purchase a Nook (too late to get all those community book stores back-so get a Nook). I have to say, I once had an Apple router die three months after warranty expired and the customer service representative just handed me a new one in a box with a smile. Again, their reputation is not important, and eventually they will die. It will take time, but it will happen. And think of how many Kindle books I have bought and would have continued buying which I will not buy now. And above all, i recommend you do not invest in amazon. It's going nowhere good. You can only do well for so long when you care nothing about your reputation as a business. There will always be competition better and smarter-and kinder and nicer (including to cancer patients) coming up to replace amazon. Buy a nook-don't invest in amazon.

Company: Amazon
Country: USA
Site: amazon.com

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