Amazon.com
Kindle Replaced Quickly After Online Chat With Support

I emailed Amazon about a minor problem with my Kindle which I had bought at the beginning of the year. Within hours I had a reply inviting me to chat with a consultant online. After a few questions Priscilla informed me that they were sending me a new Kindle. She then emailed me a link to print a pre-paid label to return my faulty unit.

When I emailed them back to point out that we don't have UPS in Johannesburg I got an immediate response telling me to use any courier company with insurance and online tracking, and they will reimburse me.

That's what I call service - nearly as good as dealing with Johannesburg municipality.

Thank you, Amazon.

Company: Amazon.com
Country: USA
State: Kentucky
City: Hebron

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