Bestbuy
Black Tie Warranty Will Not Cover Keyboard Letters Rubbing Off

I bought a new top of the line HP Computer Pavilion dv7-6b55dx Entertainment PC and purchased the best warranty called black tie to cover me for 3 years. This computer was purchased at Christmas 2011.

I had my computer guy hook it up Jan 8. On my keyboard my letters are rubbing off example my T and my E is almost gone. I have to look at my keys when I type. I use this for personal use only and do not have nails that hit my key board either.

I went to bestbuy told them of this problem and the geek squad tells me my warranty doesn't cover that yet it I drop it or break my computer they will give me a new one.

They told me that my keys have to be actually broken before my warranty will cover it. I was advised to break some of the keys for HP to replace my keyboard and then I would have to wait 6 weeks to get it back

This is not fair to me when I bought the best Hp computer they had to offer I paid quite a bit for it and purchased the best warranty they had to offer. I have bought other computers used them constantly and never has the letters rubbed off.

I am highly upset about this and HP's poor warranty policy. I have been told for years not to buy HP products now I see why. The reason I bought another HP computer was because this kind of thing never happened to me before.

Now I'm wondering when I have another problems with this computer if the warranty will even cover that. I also paid a lot for that warranty. The warranty is Bestbuy's warranty. Yet HP has a year warranty on it when I bought it and in 2 months this has happened.

I either want my money back or the warranty to cover another key board from who ever is responsible HP or Bestbuy and I want my computer back in a week not 6 weeks. This is unethical.

I do not advise anyone to purchase HP Products especially from Bestbuy. It is also my understanding that I am not the only person that has had this problem with bestbuy on HP products.

Company: Bestbuy
Country: USA
State: Georgia
City: Cumming
Address: Market place
Phone: 6789470448

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