Amazon
Kindle screen cracked after small drop, replacement cost $65
- 12-31-2011
- 78
Electronics and household app.
Contacted Amazon due to Kindle (Christmas gift from my husband) screen fracture after being dropped approximately 12 inches! (keep in mind this is support to be a portable device!) After about an hour going round and round with customer service online, they said they would replace the device. Sounds good, right? It would have been if they didn't charge a fee of $65.00!
The Kindle cost my husband $79.99. He very thoughtfully purchased this Christmas gift for me since he knows how I devour books. He spent more money than we really could afford and he was very excited about giving me this gift. Now, our Holiday cheer has been put out by this experience. So, A. Don't buy a Kindle - it's a piece of garbage and B. Don't buy from Amazon. They are too big to care about their customers.
Company: Amazon
Country: USA
Site: amazon.com