Tmobile
Refused in-store exchange of defective myTouch 4G phone
- 10-10-2011
- 42
Electronics and household app.
I called tmobile tonight after my phone essentially bricked itself... I used it a couple times during dinner... Then right after dinner I took it out, and the phone was stuck on a boot screen that would not go away, no matter how many times I removed the battery, tried to perform a master reset etc etc etc... (Its the mytouch 4g fyi) The customer service rep was unable to help me either (this was after I was disconnected and transferred a few times, having to re-explain everything each time) and they offered me a replacement phone, since its still under warranty. That's great, however they only way they are willing to do it is through the mail, and by charging me a 10 dollar shipping fee, on a defective phone that is broken through no fault of my own! I do not have a home phone and rely on my phone for work (I'm a massage therapist, and can't schedule clients without any phone, also can't call anyone in case of emergency, and can't answer my door buzzer for my apartment building, because its linked to my cell phone, so even if delivery/ups gets here I won't know it, because my door buzzer won't work... And the building I live in has had known theft of packages that had been left unattended in the hallway... So I'm kinda SOL! Customer service flat out REFUSED to allow me to exchange my defective phone at a store (I have one walking distance of my house I could do first thing in the morning) I explained to them, as someone who has been in retail management for a few years, that sometimes you have to bend your policies within reason to provide good customer service. I will likely be looking around for a new cell phone provider after this experience, and I will take tmobile to court over early termination fees, if they try and charge them, considering their unwillingness to provide basic local customer service. Maybe I'll get an iphone... At least they can go into the apple store and have their problems solved immediately in person!!! Oh. And heres my vid http://tinyurl.com/42d8zzo
Company: Tmobile
Country: USA
Site: tmobile.com