Home Depot
Lawnmower Under Extended Warranty Never Left Store, Agent Hung Up

We recently took a lawnmower with the extended warranty back to the store to be repaired. They told us at the time that Home Depot would get back to us shortly to determine whether it needed replacing or repairing. I called later in the week to check on the status. After over 30 minutes on the phone, they finally figured out that it had not even left the store. I had to go through four people and finally asked for the manager. One of the customer service agents actually hung up on me! I was not even that mad yet. Now I am boiling.

All they said was that they were sorry for the mix-up. That was it. We will NEVER buy anything of substance from Home Depot. They need to train their staff and also offer customers compensation when they mess up. Instead, I was quoted their standard procedure and told to wait.

Company: Home Depot
Country: USA

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