Home Depot
Tile Installation Left Unfinished After 27 Calls

In May I purchased ceramic tile to be installed by Home Depot in two different areas of our home. The installation happened on the day scheduled, but there were problems with the transition area in 4 different doorways. After many repeated calls to the store, none of which were returned by them, I finally went to a manager over home installation. He finally got the contractor back to my home on June 23rd, which was 1 month after the initial installation. They fixed 2 of the doorways and couldn't finish the other 2 because they did not have the right equipment. I reset an appointment with Home Depot's manager because the contractor told no one he had not finished the job.

On 7/7/07 I waited for the contractor, but they did not show, so I called them. This is now my 27th call on this issue. They did not have me down on their schedule to finish this job and had no idea when they would be able to. I called Home Depot and left word for them once again to call me back.

I do not recommend Home Depot to install anything in your home. There is no accountability whatsoever, and you spend all of your time chasing them down!

Company: Home Depot
Country: USA
State: Texas
City: Houston
Site: homedepot.com

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