Panasonic
Poor customer service

One of 3 handsets became inoperable.

I called to see where it should be sent.

I was given the choice of any authorized repair center, I chose San Carlos thinking it was closer than McAllen Texas.

Then I get a notification from the San Carlos repair center that my handset CANNOT be repaired without the BASE! But the McAllen Texas center could send me another handset. I was told that the new handset could not be sent to me until they received the inoperable one.

It has been 3 weeks and the corporate office of Panasonic still has NOT sent the San Carlos repair center a simple LABEL to mail the handset to Texas!!! I have been calling to try and expedite the new handset to NO avail. I have been put on hold and given the run-around for over 3 weeks and I shall never purchase another Panasonic product again. Be ware!

Company: Panasonic
Country: USA

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