T-Mobile
My Faves Contacts Changed Without Consent Causing $800 in Overage Charges

Having used My Favs for a few month and suddenly My Favs contacts were changed by T-Mobile without my knowledge or consent which caused my two cell phone lines to incur $800 in excess minutes by the time it was caught by me, T-Mobile insisted that My Favs was changed on the handset of my 2nd line and when I noticed the excess charges, the handset still had My Favs contacts in place but the T-Mobile website billing did not match what was on the handset,

So when I talked to T-Mobile about this situation, they insisted that My Favs was changed by the handset, in which they said that a text message would have been sent to the handset indicating changes made to My Favs contacts and none was ever sent to the phone and they even said that no text messages were sent too.

Of course on the day when I talked to them about the overages on my two lines, they sent an update to the handset, forcing the changes on the handset to match what was on billing before I was able to have T-Mobile employee at a store see that My Favs contact on the phone intact, but that chance to do that was lost with the update and I was left with no proof of the mix up and forced to pay for the overages even though I have been with T-Mobile for nearly 6 years.

Company: T-Mobile
Country: USA
State: Washington
City: Bellevue
Site: t-mobile.com

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