Sears
Five Phone Calls and Five-Hour Wait for Oven Repair

The story is too long to detail here, and Sears has already wasted enough of my time... Essentially, Sears customer service is a joke. It took me five phone calls to reach someone who understood the problem, then they still weren't able to resolve it. I waited five hours for a tech to fix my oven before being informed that the service department was having technical difficulties and wouldn't be able to make the repair today. Seriously... I waited for five hours, then had to call myself to find out what was going on. Inexcusable!

Company: Sears
Country: USA
State: Missouri
City: St. Louis

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