Sears home repair service
Hidden Flat Labor Charge for Quick Oven Element Repair

I called Sears Home Repair to fix my oven. The repair, which took about 15 minutes to replace the oven element, cost $147 for the labor. Sears will not tell you how much labor costs - and as it turns out it is a flat charge regardless of how little time the repair takes. They charge $75 just for the tech to figure out what is needed and if you do not like the estimate they give to do the repair, you're still into them for $75! If you go with the estimate - which in my case was $147 for the labor and $54 for the part (which Sears sells online for $39.99!) you will be grossly overcharged. If you then call another company, you've already paid Sears $75 just for them to figure out what is wrong! Do not use Sears Home Repair unless you find out the labor charge beforehand - find a local company instead.

I also had a coupon for 10% off parts and labor, but the tech refused to give me the discount on the part!

Company: Sears home repair service
Country: USA

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