Sears
Repairman broke washing machine, two-week wait for next visit

Washing machine that I bought from Sears just over a year ago broke. Called Sears Repair Center and repair man came out. He broke the machine while trying to see why the hot water wouldn't come on. Called Sears the next day to have someone come out to at least make the machine work. Spoke to over 5 people who assured me I'd get a call back. I never did. Had to do wash at the laundry mat and the best Sears Repair Center could do was have some one out in 2 weeks. Customer Service lied when they kept saying someone would call me right away and a repair person could come out the next day. Only when I spoke to a supervisor that she said I'd have to wait 2 weeks.

Used an independent repair person who fixed it the next day. Sears refused to credit his visit of $65 saying I should have waited 2 weeks.

They are deceptive and NEVER use Sears Repair Center for any service needs.

Company: Sears
Country: USA

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