Sears
Customer service

Purchased $5000 worth of products from a Sears to be delivered to my home in Il, and its been a nightmare since.

Day 1: First delivery was cancelled because of weather, received a personal phone that said my items would be scheduled for Monday. Okay, no problem.

Day 4: Delivery confirmation is between 11 & 1, truck arrives at 4:30, with a few things missing, driver calls dispatch, I'm informed that my delivery was broken-up into two deliveries, of course the one thing they left off the truck was the smallest item, which was a TV. Since I was told my "items would delivered that day, I scheduled a satellite install for that day, well of course I had to rescheduled that appointment, at a $25 charge because the Sat. Guy showed up when the truck got there. So the delivery guys go ahead and install the washer and dryer and tell me to leave it running. Well 30min later there is water all over the wash room floor and running into the bathroom. They forgot the drain hose, called them back to clean up the mess, 40min later they arrive clean up the water with our towels and take the rug to be dried out the was in the hall.

Day 5: delivery is again for 11 & 1, truck arrives at 6:30, same guy, he says rug would be returned tomorrow.

In between this time I call Sears customer service line and get plenty of "sorry" but no one can help me even get a refund on the delivery charge.

Day 6: Still calling Sears, no call backs as promised and no rug!

Day 7: Go to local Sears store, bring TV back myself and talk to the store manager, tries to talk me out of the return even offers $200 store credit. So fed up I refuse and want a full refund. Guess what, he can't override the restock fee and charges me $250. I tell him go ahead I'll fight it later but I want them to pick up the washer and dryer.

Day 8: Sears is scheduled for pick-up between, wait for it, 11 & 1, (it's almost a joke now) truck arrives at 7:30, not the original truck route so the driver has no paper work on hand only hand written information.

Day 9: Starts tomorrow, have to go back to the store and try to get something saying they picked up their crap!

Company: Sears
Country: USA

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