Home Depot
Online Purchase Returns Not Accepted in Store, Fee Charged

Home Depot offered me a 60% discount on lighting by email, but only if I purchase online. I called to find out the return policy. They do not take returns in store. Instead, they charge me a fee for an internet purchase. This is a disgrace. How do they expect to ride the internet retail wave if they cannot keep up? It makes me sad that customer service is not a consideration. Bottom line, they just lost hundreds of dollars in a purchase I was prepared to make.

Company: Home Depot
Country: USA

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