Home Depot
Canopy Tore and Weed Eater Exchange Failed Without Receipt

The return policy is lousy at Home Depot. I bought a canopy for my backyard and then it just tore, so I decided to take it back. The process should have been easy since it had a warranty and I had only had it for a short period. The answer I got was to take it down on windy days, when really it is stationary. The return manager has only one thing on his mind, which is to keep customers from returning items.

I also took back a weed eater that shows a 3-year warranty on the box, for an exchange. The question was, "Do you have a receipt?" and I said no, but asked them to look it up on my Home Depot account, which should give a purchase date. No luck, since we changed account numbers due to a lost card, so they were not able to exchange it. I was required to go online and input data so the warranty can be valid, so if you do not have computer skills, tough luck.

I will close my account since everything I buy has no return policy and they make you feel like a convict. Later, Home Depot!

Company: Home Depot
Country: USA

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