Sure Heat Manufacturing
Horrid customer service

We bought a grill through Costco in Feb. 09 and desired to transform it to gas. After calling Costco to ensure we were purchasing the right part we were informed to contact Certain Warmth straight to get verification that it had been certainly the right component. After being guaranteed that's was proper we settled 79.99 for that transformation package and waited 2 weeks for this to be shipped. Once sent we employed a business in the future out and transform the BBQ... After one hour of function the person educated me that it had beennot the right package. Although he was nevertheless we named Certain Warmth straight again, I had been informed that I'd been delivered the incorrect item I'd a 2009 grill and also the part-they delivered was to get a 2007. I reordered a 2009 package having a promise that it'd be within significantly less than five business days... A couple of weeks later I named Certain Warmth back simply to be informed the purchase was never positioned but be assured they'd obtain the component out if you ask me asap also it could be within 3-4 days. Today following a week I named again nowadays simply to be informed that it'dnot been delivered at-all! After trying to explain to the salesman what we'd experienced he proceeded to inform me to relax which he had a need to consult with another affiliate to ensure she'd guaranteed the expidited delivery... I would like to let you know just how much I love being named a liar! After getting the sales affiliate berate me again I had been eventually transferred to some supervisor... Not that she was much aid! I've been guaranteed all over again the component is likely to be within 3-4 times... I am not keeping my breathe! DON'T CONDUCT BUSINESS with one of these individuals they're shady and completly unprofessional. It amazes me that Costco might conduct business with this specific type of organization, I'm unhappy!!

Company: Sure Heat Manufacturing
Country: USA
State: Washington

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