Kenmore Elite Range
Repair Service

Planned a scheduled appointment for that electronic cell to become changed in December. Was advised it had been $500 and we could not manage that at that time. Named on Sunday February 7 and questioned easily might plan a scheduled appointment to possess this now fixed. Told the affiliate that I'd previously settled a diagnostic charge and was informed I'd not require to pay for it again since it was within 3 months. I also requested the Sears affiliate when the component might be requested now-so once the fix guy comes the component could be changed. No feeling arriving to get a component he doesn't have. She informs me the component number and claims it's requested. Named Sears at 3:22pm on February 10 to ensure the specialist which was arriving on Feb 11 had the required component. I had been guaranteed the specialist was arriving and had the component. Nowadays February 11 get a phone in the specialist. I ask him if he's the spend him for that cell. He responds he does not bring components with him they have to be requested. I tell him "no-no the affiliate I talked on Sunday and recently explained that it had been requested also it could be in your vehicle". He claims "I Will need to seek advice from my boss and he'll need to get back again to me. I contact Sears Support back and consult with Joe. Clarify the problem again inside itis whole and have him if he knows my disappointment. After 6 apologies he informs me the component was never requested which he'll purchase the component and it'll be shipped in 3-5 times. Subsequently apologizes again and claims he'll document a on my account, but no body could possibly contact me back. Excellent customer support! They sure do worry about their clients. I am a illustration of this! That is their next hit. Today it is time for you to contact the press. This can be a good-time to make use of your contacts!

Company: Kenmore Elite Range
Country: USA
State: Florida
City: New Port Richey

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