Sure Heat Manufacturing - Gas Logs
Customer Service a bad joke

In December we attempted to make use of our 1-year-old fuel records and unearthed that the thermal coupling wouldn't function. After attempting to choose a nearby provider (NONE.including the House Website where we purchased!) we approached the Customer Support Division For Certain Warmth. The support individual established the component number we provided and also the price of around $15 and stated it'd be delivered instantly. Three 5 weeks and numerous lies later, we're still waiting. We approached them everybody-fourteen days, obtaining increasingly more angry with each phone. Last month they might not discover our purchase within their 'program' and we'd to begin the procedure throughout! But, "not a problem, the component could be delivered that evening." Since that time we've named each week and therefore are again being informed the 'component may venture out nowadays,' but, 'no, we-don't possess a delivery quantity however.' Homedepot and Lowes no further bring their items which is a simple presumption this is area of the cause... in addition to the truth that additional remarks make sure their items are poor, delivered with lost components, and usually, of low quality. We genuinely have no expectancy of getting the component at this time, and have a much to get the cost of the brand-new gas-log program. I will guarantee you our next program or every other fuel equipment will definitely NOT be produced by Certain Warmth. I'm astonished that they're still running a business!

Company: Sure Heat Manufacturing - Gas Logs
Country: USA

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