T-Mobile/Blackberry Curve
Terrible customer service and faulty equipment

Hi all,

Our title is Porcha and that I have now been At-Cellular client for 3 years. I've never been thus dissatisfied in T Mobile as well as their customer support around I've been earlier this month. I've two traces on my bill. I've no requirement for the 2nd line on my bill anymore; nevertheless used to do not need to pay for the termination charge to stop the point. And so I did the toughest possible point anybody might do... I allow somebody utilize it convinced that I'd get repaid the cash for that statement. Obviously I never obtained anything and so I requested T Mobile when they might hold the point since at that time the telephone was taken. They did, and that I was a happy camper. Properly a few months later I realized that my statement was two times as muchas it usually is. And so I approached customer service and discovered that I had been billed an earlier termination charge since the point might just remain stopped to get a short time of period before it had been terminated. To obtain out-of spending this type of large statement I requested the repetition if she might place the point on the cheap price strategy, convinced that I'd instead spend several extra dollars each month in the place of spend the first termination charge. Well, I obtained a text today asking me to get hold of T Mobile regarding my bill. Come to discover... The previous telephone is back on and somebody continues to be utilizing it! And along with that, the stolen telephone went within the moments and T Mobile wishes me to pay for all the overage. Well, if my telephone was taken then why might the repetition trigger EXACTLY THE SAME sim-card in the place of initiating a brand new one because she understood the initial telephone was taken and because she realized I had beennot likely to be utilizing the telephone anyhow! Therefore today I've to pay for a whooping $503.22 for this month when my statement is generally around $170. I actually donot work with T Mobile to understand to inform the repetition to alter the sim-card therefore no body else may use it. She must have described it after I had the point repaired. I actually donot believe I ought to result in the overage costs since T Mobile understood the telephone was taken. They are able to contact me to inform me once they need some cash but cannot get the telephone once they discover my consideration is EXTRAORDINARILY AND EXCESSIVELY large. I can not afford to pay for this statement, and that I don't believe I ought to need to purchase the errors of the client care representative who didn't fully advise me. For several I understand SHE might be utilizing the telephone like a burnout because she realized I had beennot likely to be utilizing it.

Along with that, I recently did a guarantee trade on the rim bend since my trackball quit functioning. Well, they delivered me a restored telephone that did not work! I named customer service to inform them concerning the issues I had been experiencing using the system plus they needed me to obtain a software update towards the telephone. To begin with, I'm only a little tech-savvy to understand the update ISN'T likely to repair a damaged telephone! The telephone they delivered me was damaged plus they have to deliver me a brand new one.inTERVAL. Obviously I no further had the Flash cable to accomplish the update, and so I needed to buy a different one that charge me $21.32. All to get a telephone which was broken-in the very first place. Our period is useful, and that I haven't had the full time to contact T Mobile back again to complete troubleshooting my rim. Meanwhile, I recognized my 21st birthday, and maynot actually consider any images for thoughts since the camera on my telephone fails. OUR telephone falls all my calls and I notice this strange fixed sound even if I am not on the phone. Seems like a poor telephone in my experience

I don't understand what to complete at this time. I'm to the stage of holes since I believe that T Mobile isn't being reasonable in my experience and that I spend them-so much money each month. At this time I simply wish to stop my support and let them know to hug my rear since I ought tonot be this disappointed over a mobile phone. A tool that's designed to simplify my entire life has created me really anxious. I really hope if anybody cares they'll react to this and assist me correct my bill. Or even I'll be getting my company to some supplier who treatment!

Email me at porchaharvey@yahoo.com

Company: T-Mobile/Blackberry Curve
Country: USA
State: Illinois
City: Chicago
Site: blogspot.com

  <     >