Verizon Bundle Services/DirectTV
Service Cut Off Over $57.44 Bill the Bundle Seller Disputed

I ordered the bundle services through Verizon with the residential phone, DSL, and DirecTV. Since I have bad credit, I had to pay a $200.00 deposit. Fine, I understood that and did that.

I received a letter from DirecTV that my service would be official July 11. I had the satellite service for about 1 week, and then last week got my phone and DSL set up.

We had some heavy rains due to Hurricane Dolly where I live, so I wasn't surprised when I got up this morning to discover my DirecTV wasn't working. After a few minutes it was back up. This afternoon around 1:00 my daughter called me at work to tell me that there was a message on our TV stating that we needed to contact customer support. Still thinking that it was an outage, I wasn't concerned.

I called tech support, and they didn't show any issues in my area, so they referred me to another number. I called that number and was told that we were disconnected for some outstanding bill of $57.44. Having only just started the service, I couldn't imagine what it could be. It had something to do with Verizon.

I then called Verizon, who told me that I didn't owe anything yet. So I called the number I was given earlier for DirecTV and had to go through the entire story again. This time, I was told I had a credit of $. 49 cents. By this time, I was getting very upset and frustrated and finally demanded to talk to a supervisor. She started to ask me if I've had service with Verizon before or a company called Quest. I have never had service with Verizon and don't even know what Quest is. In the meantime, I'm in the doctor's office waiting to get in for an appointment. I started calling about 1:00, and by this time I've been on the phone almost an hour without any resolution.

Then, just as we're getting ready to have a 3 way conference with someone to help me figure this problem out, my cell drops my call. I see the doctor, leave, and then start calling back. I then have to go through all of the same routine of giving them my phone number, account number, etc. I explained that I was working with Sharon and my phone disconnected. I was rudely told that they couldn't guarantee that I would get the same person. So I hung up. By this time, it's been over an hour.

I called back and finally was told that since I had ordered the bundle, it was Verizon's responsibility to pay DirecTV and they had not fulfilled that payment. I told them I had not even received a bill, to which their response was that DirecTV bills a month in advance. I had never been told this. I was also told that I should have ordered directly through DirecTV because Verizon doesn't handle the payments properly. Then I was given another number to call to make a payment before they would restore my services.

I called the payment number and was asked how I would be paying. I said my Visa. She had to ask me 3 times for the number, and then she explained to me that there was a $5.00 processing fee for paying over the phone. I then asked if I could pay over the Internet because I wasn't aware that there would be a phone payment convenience and was not told this in advance. I was told that the payment had already been processed.

I then called Verizon and complained. I was not given an adequate answer from them. I feel very upset and ripped off and don't know where to turn.

Company: Verizon Bundle Services/DirectTV
Country: USA
Phone: 8004834000
Site: verizon.com, www.directv.com

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