Home Depot
Bad Extended Protection Plan Experience - Customer Service

I bought 4 LG appliances, including a refrigerator, from Home Depot in League City, TX. After just over a year of use, the bottom of the plastic freezer bin busted out, so I tried to submit an online claim. After spending time registering all 4 appliances, the online system would not take my claim. So, I called the Home Depot Protection Plan folks and it became very clear to me they were looking to find any reason to deny my claim. At first the representative told me to call the manufacturer, athough the manufacturer warranty had already expired. Afterwards, she claimed Home Depot would not cover the basket, since the freezer still works and further claimed the damage is merely cosmetic. I tried to explain to the rep, the supervisor (Leah), and the Manager (Amanda) that the basket cannot hold food, except very large items, due to the cracking and hole in the bottom of the bin. Despite this, all three persons gave me the run around, speculated that I must have put too much weight in the basket, etc. With the amount of money I have spent at Home Depot over the years, I'm quite surprised the waranty was not honored. Although I find Home Depot convenient, I will never again shop at any Home Depot store unless/until this warranty is honored and will warn my family and friends of believing Home Depot sales reps and brochures. I plan to complain to the store manager in the coming days, as well as to some other select consumer advocacy groups, but based on my initial encounter with the service/warranty reps, I'm not optomistic that Home Depot will stand behind their services and products.

Company: Home Depot
Country: USA

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