Home Depot
Protection Plan Refused Claim for Broken LG Freezer Bin

I bought 4 LG appliances, including a refrigerator, from Home Depot in League City, TX. After just over a year of use, the bottom of the plastic freezer bin busted out, so I tried to submit an online claim. After spending time registering all 4 appliances, the online system would not take my claim. So I called the Home Depot Protection Plan folks, and it became very clear to me that they were looking to find any reason to deny my claim.

At first the representative told me to call the manufacturer, although the manufacturer warranty had already expired. Afterwards, she claimed Home Depot would not cover the basket since the freezer still works, and further claimed the damage is merely cosmetic. I tried to explain to the rep, the supervisor (Leah), and the manager (Amanda) that the basket cannot hold food, except very large items, due to the cracking and the hole in the bottom of the bin. Despite this, all three persons gave me the runaround and speculated that I must have put too much weight in the basket, etc.

With the amount of money I have spent at Home Depot over the years, I am quite surprised the warranty was not honored. Although I find Home Depot convenient, I will never again shop at any Home Depot store unless and until this warranty is honored, and I will warn my family and friends against believing Home Depot sales reps and brochures. I plan to complain to the store manager in the coming days, as well as to some other select consumer advocacy groups, but based on my initial encounter with the service and warranty reps, I am not optimistic that Home Depot will stand behind its services and products.

Company: Home Depot
Country: USA

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