Home Depot
Protection Plan Denied Claim for Broken LG Freezer Bin

Home Depot does not stand behind their products. I bought 4 LG appliances, including a refrigerator, from Home Depot in League City, TX. After a year of use, the bottom of the plastic freezer bin busted out, so I tried to submit an online claim. After spending time registering all 4 appliances, the system would not take my claim.

So I called the Home Depot Protection Plan folks, who at first told me to call the manufacturer, although the manufacturer warranty had already expired. Afterwards, they claimed they would not cover the basket since the freezer still works, and further claimed the damage is merely cosmetic. I tried to explain to the rep, the supervisor (Leah), and the manager (Amanda) that the basket cannot hold food due to the hole in the bottom. They all gave me the runaround and made speculation that I must have put too much weight in the basket, etc.

My recommendation: do not buy from Home Depot, as they do not honor their agreements, just as Sears, Circuit City, Best Buy, etc. do not. I plan to complain to the store manager, and perhaps the Better Business Bureau, in the coming days, but I suspect I'll get more runaround from Home Depot.

Company: Home Depot
Country: USA

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