Direct Tv
Debit Card Charged $133.32 After Service Was Cancelled

We have had Direct TV since March with a one year contract. We kept service through July 5 with no contract when we decided to change to Dish Network. All went well until I called the customer service number for Direct TV. I got very upset with the agent and let my wife talk to them. Their customer service rep told her there would be a credit on the account and we should be getting a refund.

About a week later we got a bill for $133.32, which is after the refund, so we called again. They said it was because we got the HD upgrade. I told them to look in their file, because the receiver they claimed was there was bought by me and they had the seller info in the file.

A few weeks passed, and then I looked at my bank account and found a pending charge from Direct TV for the $133.32. I called Direct again and told them I didn't give the approval to charge this and wanted the transaction canceled. The reply was that it would be canceled. The next day I went to check on my bank account, and the transaction went through.

I have reported this to the Sturgeon Bay police, who also said they had no right to run the card without consent, and they were going to investigate the charges. That was 8-6.

By the way, my father also has Direct TV. He decided to call and see if there is a charge for him to disconnect and switch providers, as he has not had service for the one year time frame. The rep told him on 3 different parts of the call there would be no charge.

Company: Direct Tv
Country: USA
State: Colorado
City: Greenwood Village
Address: P.O. Box 6550
Phone: 8004944388

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