Direct TV
Incomplete HD DVR Installation, Then $1283 Cancellation Charge

The "installation specialist" came to install our new HD DVR service with Direct TV. We were so excited. The "specialist" took about 3 hours to install our satellite on the roof and the receivers. When he finished, he informed us that he didn't have any HD DVR receivers and that he had installed a regular HD receiver until next week, when someone would come switch them out. That is when the nightmare began.

The following week, a different "specialist" came to finish up the job. When asked if he had our new HD DVR receiver, he said that we would have to purchase the one that had been installed last week before he could switch it out with the DVR. As he observed the work that had been done the previous week, he asked if Direct TV had done the work and just shook his head. He said the wrong wiring had been used and nothing had been grounded.

During that week, our brand new $3000 TV developed a small green dot on the screen. Put the two together? After exhausting numerous attempts to rectify the situation with Direct TV, we canceled our service. Two months later, our credit card was billed $1283 by Direct TV.

I called the credit card company and told them an unauthorized charge was made to my account. They told me to call Direct TV first. Of course, I dreaded this conversation because I knew what a horrible company I was dealing with. Long story short, they charged me a cancellation fee because we canceled our contract before two years. It didn't matter that we never received our HD DVR or that they had been charging us for service for a DVR.

I am still in dispute with Direct TV, but I advise against using them when there are so many other good providers.

Company: Direct TV
Country: USA
Site: directv.com

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