Direct TV
Ex-Husband Added Receiver and Upgrade Without Verification and Customer Was Billed

The Direct TV bill is my name, yet they allowed my x-husband to call in and add an hd receiver and upgrade my current package (football, no less) to my account without verification. Now I'm being billed for a receiver and upgrade.

I talked with Direct TV customer service for a very long time. The representative was not at all sympathetic or concerned with resolving the issue. He said, "he was your husband so we added the account changes". Did he not hear me say, x-husband???

Direct TV will not budge on removing the charges and the receiver was never shipped to me.

I have totally canceled the account, just to rectify the charges.

No one from Direct TV bothered to call or write me stating someone had made changes to my account. Now they say I have to pay.

To me this is the same as someone calling my charge card and charging items to my account and the credit card company saying, "oh well, you have to pay for things a stranger puts on your credit".

Company: Direct TV
Country: USA

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