Vizio
Poor Vizio Customer Service - E601i-A3

I bought a Vizio 60" model e601i-a3 television from Walmart in June. The unit is 8 months old and I've been very satisfied with the overall performance of the unit. Two weeks ago I turned the television on and a vertical red line appeared on one side of the screen. I contacted Vizio Support to have the unit repaired or replaced. I did get a response from them within the 48 hour window they advertise. I was told to do a hard reset of the unit which I had already done before calling them. I told them that I had already done that and it did not fix the problem. Two days later I got a notification that the ticket had been closed and I should contact Vizio Support - again. I once again contacted them via their "Live Chat" channel, which is nothing but an online email form. I never even got a response from them. After receiving no response from them I revisited the link a few days later only to find the link was invalid. I was instructed to apply for a new link. So, I've basically received no support from the "support team". I demanded that the unit be "repaired or replaced at their discretion" as stated in the warranty that applies to the television. This unit has a failing main board or the connectors attached to the board and LCD panel are loose. This is a well known and well documented problem and should not need much troubleshooting to determine. I've been working on and with computer technology for 20 years and can have seen a lot of board failures. The unit has been hanging on my wall for 8 months and all of a sudden it has a red line on the screen - come on. So I've gotten the classic run around and tech shuffle for two weeks now and still no resolution. I can live with the line and the $1000 I spent for the unit will not break me, but I should not have to. Most reputable companies would honor their warranties because they want to keep their customers happy and avoid the bad publicity than an unsatisfied customer can rain down on them. This company apparently feels this concept does not apply to them. So be warned that this a not a company you should do business with. The unit does have a good picture (not great, just good), it looks nice on the wall, it's a great value (cheap in dollars) - as long as you have no problems. Be smart and spend the extra $300 - $400 dollars and go with a Samsung, or Toshiba, or Sony, or really any major brand television. You'll be better off in the long run. I wish I'd done more research before purchasing. Lesson learned. I'll keep my broken television until we move in two years and then I'll toss it to the curb with the rest of the junk.

Company: Vizio
Country: USA

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