Vizio
Poor service on warranty issues

I bought a Vizio 42inch Lcd tv from Wal-Mart in June 08 I turned on Thursday morning to find that it had no picture only sound so I contacted Vizio Tech support told them of the issue to find that they have no service centers or techs anywhere close to me for service. To have service rendered I had to fax my receipt for proof of purchase at that point it takes them 48 hours to get up from there desk and get the fax off of the machine and I should call back in 2 to 3 days to set up an appointment.

I called back today I was told there were no techs in my area again that more than likely the tech would have to come in from out of state and has no parts with him that they would have to go back and order the repair parts. I was told to expect that call in 10 days thats there policy so I have to wait 10 days for the tech to call me and then I was told that the parts could take up to 3 weeks to get to the repair man that will then have to come back from out of state to repair the tv. There are 5 Wal-Marts that sell Vizio in my area and there are no service center in the area?

After I told them that this was not acceptable and spoke with a manager they agreed to send me a refurbished unit in ten days I would get a call to set up delivery. I did not buy a used tv I paid 996.00 for a brand new unit and can get a refurbished unit on the net for 250.00 I also do not get the benefit of the 1 year warranty only the remainder of the original unit that broke in 7 months I feel like this is wrong!

Company: Vizio
Country: USA
State: California
City: Telsa
Address: 39 Telsla, Irvine, California 92618
Phone: 9494282525

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