Txu
Customer service

Customer service for existing accounts is an absolute nightmare. I had a super high bill in February (higher than July or Aug). I called immediately—talked to someone in Pakistan. I waited the two weeks and no answer to the complaint. No explanation of what the investigation revealed. Today I have talked to TXU customer service in the Phillppines and Guatemala got the same run around. I demanded to talk to someone in the USA and was condescendingly told that they did not know a number in the USA. It was suggested that I just keep redialing the same number until someone in some call center in the USA answered! Finally, it clicked... I posed as a new customer. Sure enough I got to an extremely helpful Missourian who was more than capable, willing, and understanding to help me with my problem. Do you realize that until your electric company contacts Centerpoint to access your account Centerpoint cannot do anything? This process took over 4 hours and reduced me to tears until I found my resolve to see it through. BE advised... Companies outsource your customer service.

Company: Txu
Country: USA
State: Texas
City: Humble

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