CenterPoint Energy
Customer Service

Centerpoint energy could quite possibly have the worst customer service call center I have ever talked to. I attempted to pay my gas bill online but couldn't get my password correct and after answering the security questions and resetting my password I found out I was locked out. So I call to make a payment over the phone and get cut off before I get a confirmation number. I call customer service to check to see if the payment went through and they can't help me, I have to call the place they use for payments. At this point I'm really frustrated and voice my frustration to the person I spoke to, she could care less. I told her that I found this unsettling and that I found it hard to believe that she couldn't check for me. If she can't that's bad on their end, if she can she's just lazy. Either way I'm not helped and getting more peeved. Then I tell her that I'm locked out of my online account and I need to get that cleared up. She tells me that I need to reset up my account. I tell her it was a pain the first time and that I find it hard to believe that someone can't reset it for me. She said you owe us money and who else are you going to get your gas from? I told her I needed to speak to her supervisor, she told me that they don't do that. What kind of customer service is this? The Indian guy at the pay center was more helpful than she was. No wonder we are getting outsourced!

I feel used and helpless here and I really don't know who to complain to as they don't seem to give a $*! ^

Company: CenterPoint Energy
Country: USA
State: Texas

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