Straighttalk
Two Hour Hold Without Reaching A Customer Service Agent

I sent the following email to Straighttalk on 5/24, and have get to get a response from them. As I mentioned in my email, I am letting everyone I can think of know of this situation.

"On Friday, May 21, I called the Straighttalk customer service line regarding difficulty getting into my Straighttalk on-line account, and about a text that indicated I needed to update my account. I was unsure as to whether this was a valid text from Straight talk, or one of those companies trying to get access to my phone information. I was told by the recording that there would be a 10 minute wait. I waiting for over 2 HOURS, to no avail. I would not have normally waited that long, but I have not been able to contact your customer service line before, and I wanted to find out how long it would take to get a representative to help me. I was absolutely shocked when, after 2 HOURS, I still did not get a customer service representative to answer!"

This is pitiful. I am so disappointed with this company.

Company: Straighttalk
Country: USA

  <     >