GE Washing Machine
Flood due to poor installation

While ‘policy” superceeds reasoning

We nearly dropped our house to some ton since Sears wouldn't create an exclusion for their “policy” of not scheduling repairs on the Saturday.

We requested a from Sears. They found do the installation on 7/26 that was a Sunday. They left a component removed from the old device declaring it wasn't required. After installation there is a little trickle originating from among the tubes, it rapidly converted into a complete spray of water in the line FLOODING YOUR HOUSE. We named them back plus they arrived and stated it had been a discharge issue using the building (We reside in a flat). Later that evening we named Sears again talking with a called "Claudia" who stated that since it wasn't during business hours so that they can't deliver anybody out a plumber. The main reason was since it isn't Sears plan to routine repairs after 5:00PM on Sunday. We subsequently approached our Administration organization who delivered a plumber to lizard the pipes.

24 hours later (that was Sunday) 7/27 water began treating again FLOODING YOUR HOUSE. We named Sears. First I talked to some consultant called “Erica” place us to a called “Marcus”. Marcus couldn't assist because it was “Sears plan to not routine repairs on the Sunday”. I had been subsequently used in “Alex” in Sears Nationwide Associations Division and Fundamentally “Mark” the Boss of the National Associations Division. They also were not able to assist since it was “against Sears plan to routine repairs on Sunday.

Ultimately another plumber named by our Residence Administration organization was named in and after examination recognized the issue was the item Sears repair-service stated was “not necessary” must be re installed.

I'll never get anything from sears again

Company: GE Washing Machine
Country: USA
State: New York
City: Pomona

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