Sears
Washer Repair Delayed Two Weeks and Store Refused Compensation or Cancellation

I have a warranty with Sears when I purchased my washing machine last year. Last week my washing machine broke. I called Sears on 7/26/08 to schedule an appointment to fix my machine. They told me that the next available date would be 8/2/08. So I had to drag my clothes to the laundrymat for 1 week. Then I get a call on 8/1/08 from Sears to tell me that they have to reschedule my appointment for 8/8/08 because there are no available techs. I told them that I wanted to be compensated for my gas and the cost of washing my clothes for another week. They said that that is not in their policy. I then told them that I no longer wanted the product since I am still paying on it on their credit card and they told me that they would not do that. I would have to get a rent-a-washer that they would pay for. I told them it would cost me more money to hire a plumber to disconnect mine and connect the rent-a-washer. Would you please help me to get some reimbursement for my inconvenience and the cost of washing my clothes and not to mention the gas it is costing me to go to and from the laundrymat.

Company: Sears
Country: USA
Site: sears.com

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