Sears home services
Washer Repair Needed Multiple Visits and Hours on Hold

Construction & Repair

Our Kenmore washing machine was malfunctioning so I called Sears. The first time the repair person came it could not be fixed because of a part. Waited 5 days because of a part and the weekend. The next visit was an installation of the part and a successful diagnostic test without clothes. The machine did not run with clothes. The next appointment was 1 week away. Spent hours on hold waiting to talk to managers. Extremely frustrating.


Company: Sears home services
Country: USA
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