Home Depot
Brazilian Cherry Floor Curling, Cracking; Warranty Not Honored

Product: Brazilian Cherry wood flooring (SKU 372-250) and installation. This is a complaint about defects in a wood floor purchased at Home Depot and installed by Home Depot. Home Depot has failed to honor the terms of its warranty.

The Brazilian Cherry wood flooring (SKU 372-250) and installation (Invoice # 4608-313569) that I purchased for $8,016.81 has the following three problems: 1) the ends of the wood planks curl upward; 2) individual wood planks are cracking, some lengthwise and others diagonally; and 3) there is increasing discoloration within each plank. While not all 3 problems exist in every plank, these 3 problems together render the entire floor unacceptable.

After my initial complaint in March to Mr. Ali Abdisalan (Corporate Headquarters), Home Depot sent me on an endless odyssey of at least 4 inspections by individuals representing Home Depot (Pat Okeefe and Leonardo), an independent inspector, L&N Services (Claim No. Thd 04230801), Mr. Mark Brown (hired by L&N), Mr. Mike Black (Home Legend Supplier) and Mr. Hetland (Furnco manufacturer). I finally received a phone call from Home Depot, Ms. Sharon Santiago, 800-654-0688 ext 84042, on May 14, offering to help me replace 30 percent of the floor.

As described above, the problems affect the entire floor, not 30%. Fixing any existing floor with the same defective materials and installation problems would likely result in similar recurring problems in the future. A replacement with a product of equal or greater value would be fair and equitable and would be consistent with the warranty.

Company: Home Depot
Country: USA
State: Virginia
City: Falls Church
Site: homedepot.com

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