Sears Home Service
AC Repair Took Three Technician Visits and Extra $1000 Charge
- 05-17-2013
- 7
Went to Sears Home Service for AC repair. Had 3 different technicians out on 3 different days. All had no idea what the other tech had seen or planned to do. Finally they arrived to repair a coil, and then told me (after 3 prior visits) that there was additional work and would cost an extra $1000 on top of the agreed estimate. When I phone to complain, got a call center who couldn't/wouldn't transfer me to a supervisor. And at the end of a call they had the audacity to try sell me a new system even after they hadn't fixed the problem! Pathetic and they should be embarrassed. What a rip off.
Company: Sears Home Service
Country: USA