Sears
Freezer Repair Rescheduled Four Times and Supervisor Unhelpful

I am blown away that Sears Service and Repair can actually use the word service in their title... There is NO service whats-so-ever. I scheduled a repair to have my freezer fixed (under warranty) I waited at home on three different days only to be rescheduled. This is the fourth attempt. They were to be here between 8-12. It is now 4:35. I was called at 2:20 and told he was on his way. I called and asked to speak to a supervisor, I was put on hold for 40 minutes. While on hold, I used another phone to dial the service number again. This time I waited 10 minutes for a supervisor who told me that the repair man was on his way. I explained that this was completely unacceptable because I keep being told this but he doesn't show up. He told me there was nothing he could do because he is on his way. (yes, I've heard that before) I asked him if there was another supervisor or number I could call. He told me I could be transferred to the recovery line but he wouldn't transfer me. This is a number they transfer you to if you have been cancelled on twice. (I have had 4 no shows) I asked him is name, he would only tell me Tony and not give me a last name. Basically - I am at their mercy and lost 4 days of work - I will never buy another thing from SEARS again. Ever!

Company: Sears
Country: USA

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