Sears
Washer repair visit found nothing, next appointment eight days away

Sears loves to sell their appliances and their "extended warranties". Just don't ever expect to get any service from this warranty. Last week my washer broke, called in the repair and was told first available repair call would be in 1 wk. Today the repair man showed up, ran a diagnostic check and said all was great. Didn't even try to replicate my problem. Told me to run a load and give him a call if I had a problem.

Sure enough, same problem again. Couldn't reach the repair man, called service and was told I'd need to schedule another repair call. (Now 8 days away. Meanwhile I've got a machine full of water and wet sheets. It took over 1 hr and several calls to finally find someone who would get me a repair for tomorrow. This is my last Sears appliance.

Company: Sears
Country: USA
State: Texas
City: Austin

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