Uhaul
Unreliable, poor customer service, bad business

Uhaul made my move a nightmare! I called the regional office 2 weeks before my move and made reservation for a truck and storage facility. While doing so i also gave them a deposit on the truck and paid the first months rent on the storage. They informed me that someone would call me the night before the move and give me the location to pick up the truck.

Needless to say i never received that call, so the morning of the move i called to find out where to pick up the truck and sat on hold for 2 hours before i was connected to the most incompetent lady i have ever spoken to. The only thing that came out of my mouth was my name before she "accidently" disconnected me. I called back and sat on hold for another hour and finally gave up. I could have already been moving for three hours at this point.

My husband called around and found a private gas station that had one truck left to rent us. The thing barely ran. Finally, four hours behind schedule we arrived at the storage facility where the guy working there (who acted like he was a herion junky) claimed that they "never charge" the credit cards for the rooms. They just take the number of the card to hold the reservation, so i have him my card and he charged the storage to it.
The next day, low and behold, i find out that not only was the storage put on my card originally, but that i was also charged fifty dollars for not picking up the truck that i had reserved.

There were a total of 6 different charges on my card from uhaul, and to make matters worse - because of their stupid asses i ended up getting 5 overdraft charges from my bank at 28 dollars a pop. This company is very incompetent and does HORRIBLE business. They made my move a complete f'n nightmare!!!

Company: Uhaul
Country: USA
State: Colorado
City: DENVER

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