Uhaul
U-Haul worst customer service reps at call centers - U-Haul moving trucks and storage

I have had to use them twice in the last 2 weeks for a move. They started by screwing up my storage reservation, and then lied about my truck. I reserved two trucks and two storage units. The first issue was that I had requested a storage unit that was either ground level or had elevator access. When I arrived at the storage facility, I was told that my spaces were above the ground level, and had only staircase access. After negotiating with a customer service at the facility (who was actually great) we took two spots on the ground floor. Problem is that they were bigger than what I had reserved, and $100 more per month. I settled that portion a few days later with the GM. Now, I am waiting on my truck for the second move and given a location that is 14.1 miles away. I now have to make an additional 28.2 mile round trip before my move even starts. After literally hours trying to get through, I get a very rude, rep who couldn't care less. She offered to cover some of the additional distance, but not all. Not to mention the extra gas and tolls involved. The res people are the worst. They lie just to get the booking. I was told that I would have a pickup within 5 miles of my location. Regional said "we don't do that". Never again!

Company: Uhaul
Country: USA

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