Alitalia
Terrible experience

I visited with my children from Ma to Cairo, Egypt, on Alitalia airlines for 2 months throughout the Holiday holidays.in Cairo airport, we visited get our five bags in the gear but sadly after awaiting a lot more than an hour or so, we discovered that none of our five bags came. A number of other households were sad aswell. We'd to invest two additional hours in Cairo airport to document a state for that missing bags.

24 hours later we got a phone from the cab driver stating our bags came and he'll be providing the bags to us. Sadly just four from the five bags were shipped. That is when my dreams started. The missing carrier had our camcorder, household movie tracks, kids’ apparel and several presents. I kept attempting to contact Alitalia’s customer support that’s situated in Cairo airport for all hours daily to obtain an update however the telephones were never responded. The only path I had been ready to achieve them would be to generate towards the airport to question them within their practices. I nearly lost my holiday looking to get anyone to answer the telephone.

Two days before time for Ma, I used four hours recording every aspect concerning the missing carrier, its items, the purchase day, the worthiness, etc. I attempted to send it utilizing the fax number I had been provided in my own state types however it never worked. After studying the web I came across some fax amount that I had been effectively able to utilize.

I had been certain I’d have the ability to keep in touch with the client support when I returned to Ma since I have believed Alitalia ought to be necessary to follow higher requirements in US than Egypt but I had been mistaken. I kept attempting to contact their workplace in NYC however it was no diverse from the problem in Egypt. Again I held trying to find another method to contact them-and I had been ready to locate a contact address on the internet. I delivered them a contact requesting them for an update; they responded they'll proceed to find my carrier which my carrier isn't regarded dropped until after a hundred times in the travel day.

Since I Have purchased travel insurance for this journey, the insurance provider requested me to obtain a statement from Alitalia that I've not obtained my case however. I requested Alitalia to deliver me this statement however they never responded me.

Today it’s nearly 3 months because we dropped this carrier and we didn’t get repaid from the airlines for almost any of the crisis acquisitions we did in Cairo. Additionally why must we watch for over 100 times to obtain repaid for that missing carrier?! Why doesn’t Alitalia deliver me the statement I want to ensure that I will deliver it to my insurance provider and obtain some compensation?! The large issue is just why are they permitted to run in US using their non existent customer support and cruel therapy for that tourists?!

Company: Alitalia
Country: USA
Site: alitalia.com

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