Direct TV
Home Box Turned Off by Mistake During Bill Inquiry Call

On 1-3-09 I called DirecTV to inquire about my bill. The representative, named Ashanti, employee number 427901290, took my call. For some reason she started fumbling with boxes to see which ones were not activated and by mistake turned off my home box in my living room. Yes, there is a past due amount on the bill, which is due by the 16th of the month per the DirecTV bill I was sent.

I called back to have them turn my box back on, and to this day it is not back on. I spoke with a supervisor to describe the problem. They were sorry but said there is nothing they could do. He mentioned he didn't understand what she was doing, however it

Company: Direct TV
Country: USA

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