FedEx
Overnight Flowers Held Until Monday, No Saturday Inspector

I paid for an overnight package of flowers sent from HI to CA on a Friday, to be delivered Saturday afternoon. My tracking log indicated:

"Sep 27 8:57 AM
Held at FedEx location for recipient pickup
Oakland, ca
Package available for pickup at: 8455 PARDEE DR"

When my sister went to pick up the package, she was told that they would not release the box until Monday, because their inspector only works from Monday to Friday.

The real issue is why FedEx is accepting customers' money and misleading the customer to believe that the package will be delivered the next day (paid Friday AM to be delivered Saturday PM), if they do not plan to deliver it until Monday, when the inspector comes to work. What if the inspector calls in sick or is on vacation during the week?

It is beyond me how such a huge company does not catch a simple operational error, but much worse is the pointing of fingers at other FedEx locations and not compromising with the customer, who really is the only one that got hurt. Put up a sign or something at least at all locations stating that we will not deliver on Saturdays, if that really is the case, and stop taking the customers' money.

Company: FedEx
Country: USA
Site: fedex.com

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