Direct TV
Six Technician Repairs in Thirteen Months, Fee to Cancel

Once again my Direct TV service isn't working. In the last 13 months I have not had working service for even 6 months before it went out. In fact, I have had to have a technician repair my system no less than 6 times in just over a year. My system was serviced on the following dates:
1. July 17
2. Nov 30
3. Dec 20
4. May 7
5. Jul 7
6. Jul 19

I upgraded to HD in hopes that the equipment would work for more than a couple of months before a technician had to be called, but that is not the case. In fact, it wasn't even a month this time. Today is Aug 17 and I have to wait 8 days to get the problem fixed. I currently have a technician scheduled for 25 Aug, which will be the 7th technician visit.

Each time I have to schedule a technician, I spend no less than 30 minutes on the phone, plus I have to leave work early to be home when the technician arrives. So in addition to the time I am unable to use the service, I am also inconvenienced by having to be on the phone 30 or more minutes with Direct TV. I am then expected to troubleshoot the Direct TV equipment and am forced to leave work early so I am home when the technician arrives.

I have asked to have my service canceled because it is so unreliable, but Direct TV will not cancel it unless I pay an early termination fee.

Company: Direct TV
Country: USA
State: Colorado
City: Greenwood Village
Phone: 18004944388
Site: directv.com

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