Direct TV
About $500 Early Termination Fee After Move to No-Signal Home
- 06-02-2008
- 16
In December 2006 I ordered Direct TV thinking it would save me money. The sales rep told me that no matter where I move I will be able to get service since they are everywhere. I moved to the neighboring city the following March. I paid the $50 they required to have the technician reconnect my service at my new home. When the technician came out, he told me that I couldn't get a signal at my location and that I could cancel my service.
Since then Direct TV billed me about $500 for an early termination fee. I wrote them a letter explaining the situation and they lowered the bill to about $375. I'm considering taking legal action against them. There is no reason that someone should pay $375 for a service that wasn't provided, especially when I made every effort to keep my service. If there is anyone in the same situation, I would like to hear about it.
Company: Direct TV
Country: USA
State: California
City: Fairfield
Site: directv.com