Direct TV
Termination Fee After Technicians Never Returned to Reconnect

This company is terrible. We scheduled an appointment to transfer our service since we moved. When the 3 technicians arrived, they discovered that the previous homeowners had cut the line outside the house and that they needed to rewire. For 3 techs this should not have been hard but they said they had other appointments to keep and that they would be back that evening when they were done. Needless to say, they didn't show so I called the technicians, as they had left their number, and they said that I would have to call Direct TV and schedule another appointment! When I called Direct TV they offered me an appointment in 6 days. I explained to them that this was unacceptable and was not my fault that the job did not get finished the first time. I informed them that if they did not have a technician at my house by the next day, I would cancel the service and due to poor customer service, should not have to pay the contract cancellation fee. The woman I spoke to finally agreed and said that she would take care of that. After about 3 weeks, I received a bill for the 2 days with no service and an early termination fee in excess of $300. When my husband called to discuss the bill he was told that there was no record of my conversation with the rep. (although the service was cancelled during the same phone call) and that it would take them 2 weeks to "look into it". Today, I received a prerecorded message from Direct TV on my cell phone stating that I need to contact them - (a real person couldn't call?) Anyway, after 1 1/2 hours on the phone with them they refuse to remove the termination fee.

We now have Cox Cable (they were at our house within 2 hours of calling) and we are perfectly happy. I will NEVER recommend Direct TV to anyone. They SUCK!

Company: Direct TV
Country: USA
State: Virginia

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