Dhl
Package still not delivered

DHL tried to deliver last week, said they would try again the next day. That was 4 days ago.

They don't answer the phone at the local office, so I have to punch in they neighbouring zip code.

The first person told me she could see that they never made a second attempt to deliver and she would have the local office call me within 2 hours to explain. They didn't call, so I had to call again. I explained the problem, gave the tracking number, got put on hold and then "hello, can I help you?" I was transferred to someone in Arizona without explanation.

She tells me that the local office was just that very minute about to call me (!!) This time she tells me they had tried to deliver today at 12:30. But I was home all day, and no one came to deliver a package. Besides, the original delivery notice was still on my door. She says they will come tomorrow. I am not holding my breath.

So they never made a second attempt, ignored the ringing phone, avoided helping me, and lied to me.

Company: Dhl
Country: USA
Site: dhl.com

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