Hawaii Package
Refund issues

Listed here is my criticism:

I reserved with hotels.com for my vacation holiday to visit Hawaii. Bundle involved resorts, carrental and roundtrip air for 2 people for September 6th thru September 11th. I obtained an email that I had a need to contact hotels.com since my trip have been ended. And so I named to discover the issue. The very first broker I talked with was really rude and difficult to comprehend. She explained that my confident trip on July 6th was must be transformed to an early on trip compared to currently early trip of 6:15am. And also the trip about the Friday September 11th was having to be transformed which I'd need to abandon 3 hours later in another of my routes which my connecting trip would maintain Nevada in the place of phoenix and my layover would be longer and that I would not be receiving house to around 2am. I told the woman that these trip modifications weren't anything I really could take therefore I will have to stop and consider my solutions elsewhere. She stated that the flight was non refundable which she could not return the trip. I told the woman that it had been not my problem that it had been an airline problem and they had a need to return the cash. After battling and battling using the organization she eventually stated they'd return the bundle. She set me on-hold to obtain a reference range. I then got disconnected. And so I called in with woman #2, explained there have been no records in my own bill displaying the broker as refunding the cash. This new broker attempted again to draw the same, the trip was non refundable which it had been not hotels.com problem both. I informed her it had been between hotels.com and also the airlines. It wasn't my problem, I reserved and settled through hotels.com. I approved and compensated hotels.com for that bundle. No body else which I had been challenging a complete reimbursement She set me on-hold for another 30-min. She returned towards the point stating that she if an overnight trip was okay about the 11th or easily might abandon about the 10th. I informed her number it had beennot okay. We didnot need an overnight and we didnot wish to reduce each day on our vacation. Lastly following a whole of nearly 3 hours about the telephone with hotels.com they stated they'd provide me a return. But I'd to send in my own document seats first after which they'd approach reimbursement. That they stated might get 7-10 business days. I am unhappy with just how long it required, the disrespect, and also the reality I've to email in my own document seats and delay nevertheless that really miss my money-back on anything they did wrong.

4/21/08 I am unsure just how to include something further. But I named Hotels.com nowadays since we still haven't obtained our reimbursement despite the fact that they informed us the moment we delivered our document seats per guide range #41348663 our bundle rest of $1377.44 could be returned and was informed with a REALLY RUDE boss nowadays our cash wouldn't be delivered since the flight was processing for bankruptcy. Despite the fact that we purchased and taken care of the bundle although hotels.com We NEVER approved them to provide our creditcard info towards the airlines to cost. We approved hotels.com to make use of our charge card to pay for hotels.com for that bundle, not hotels.com and also the airlines. He was really rude and informed me that people weren't obtaining our money-back and hung-up on me. We are calling our charge card business tomorrow. We have to understand what to complete. This really is a lot of cash and who understands just how many innocent individuals are providing their charge card info to hotels.com plus they are allowing people cost on the cards. This must be halted! Please allow me to understand standing of my situation.

Company: Hawaii Package
Country: USA
State: Georgia
City: Atlanta
Site: hotels.com

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