Hotels.com
Failed in booking my room and refused to refund it

We reserved and settled a through hotels.com for 7/3. Soon after we came, the worker informed us they never obtained my reservation from hotels.com and there is no space accessible, and there is an other woman had exactly the same problem there for 3 areas. We'd to discovered a resort to remain from the phone-book in the centre of the night time.

After I reported a great deal, hotels.com decided to return my space and certainly will contact towards the resort we remain to look after the statement, however it didn’t occurred.

Two days after, I named again, hotels.com stated they'll mailed me $100 examine and $25 gasoline card, and that I may obtained the email in 3 times. Per month approved by, I just obtain $25 from my charge card, and so I named the Next period.

The boss of the ground of hotels.com explained they'll mail-me $100 hotels.com voucher in 2-6 months. I informed her I don’t wish to any support from their store again after all of the trouble they created. She insisted I decided with $100 voucher, that we didn't, therefore she can only just provide me a voucher, additionally she declined to provide away her supervisor’s title, quantity, or mail.

So far, I still haven't actually get the reimbursement for that space used to do not remain.

Company: Hotels.com
Country: USA
State: Texas
City: Dallas
Site: hotels.com

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