United Parcel Service
Lost package/poor customer service

UPS lost an envelope with a large check that was sent next day air. They claimed the envelope was delivered and put in my front door. It was not. When I called to speak with someone, they claimed no responsibility. My husband called and insisted to speak with a supervisor. She listened and then told him she would respond within the hour by phone and email. We are still waiting! I will NEVER use UPS again and will tell EVERYONE I know not to use UPS, use the post office or FedEx. Dont tell us we will hear back from you and then never call back, like my package doesnt matter.

Company: United Parcel Service
Country: USA

  <     >