FedEx
Priority envelope to Chicago lost, no committed delivery time

Mr. FedEx, I really suggest you stop spending a big budget on commercial ads and marketing campaigns, because you DO NOT live up to your words. Instead, you should consider paying your employees a little more so that they can start doing the job they are supposed to do correctly.

On Oct. 31 at 1:00 pm, I was at the counter sending a rush envelope to Chicago, Illinois. The lady at the counter assured me it would be received Monday before noon, but she could not commit to a specific hour. Although the FedEx website states, "If your FedEx Express package is delivered even 60 seconds later than we promise, you get your money back. It's that simple," how can a client prove that it was delivered 60 seconds late if your staff does not commit to a specific delivery time?

On Monday at 1:00 pm, I tried to track my envelope on the net and found nothing. I phoned, and customer service answered that it had not yet departed from Montreal. I asked for the envelope to be destroyed, because it defeats the point to be delivered after the fact, and I asked for reimbursement. All she could tell me was that I have to wait 4 days for a search and 2 to 3 weeks for reimbursement. What happened exactly to the ad: Quickly, easily, reliable?

There is nothing quick or easy about it; I have to wait 2 weeks. There is nothing reliable about it; my envelope was lost. Please do not encourage FedEx to continue underpaying its employees and you losing your package.

Company: FedEx
Country: USA

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